Terms of Use

Version 1.0 – Last updated: May 31, 2026

The Siders AI LTDA
CNPJ: 52.186.530/0001-70

1. Definitions

For the purposes of these Terms of Use, the following definitions apply:

Company: The Siders AI LTDA, a private legal entity
User: Natural or legal person who uses the Pandle platform
Platform: Artificial intelligence system called Pandle
Services: Features and resources provided by the platform
Account: Individual user access profile to the platform
Content: Information, data, text, images, or any material inserted into the platform

2. Acceptance of Terms

2.1 Agreement

By accessing or using the Pandle platform, the user fully agrees to these Terms of Use and our Privacy Policy.

2.2 Legal Capacity

The user declares that they have legal capacity to enter into contracts, being at least 18 years old or duly represented by a legal guardian.

2.3 Updates

The Company reserves the right to modify these terms at any time, with prior notice of 15 (fifteen) days to active users.

3. Description of Services

3.1 Key Features

The Pandle platform offers artificial intelligence services, including but not limited to:

Natural language processing
Document and spreadsheet analysis
Image generation and analysis
Real-time web search and analysis
Audio transcription
Voice synthesis

3.2 Availability

Services are provided "as is," with an availability of 99.5% per month, excluding scheduled maintenance previously communicated.

3.3 Technical Limitations

Use is subject to technical limitations and capacity of the infrastructure, and there may be temporary usage restrictions.

4. User Registration and Account

4.1 Registration Information

The user must provide true, accurate, and up-to-date information during the registration process.

4.2 Account Responsibility

The user is solely responsible for:

Keeping their access credentials confidential
All activities performed on their account
Immediately notifying about unauthorized use

4.3 Account Suspension

The Company may suspend or terminate accounts that violate these terms, without prejudice to other legal measures.

5. Acceptable Use

5.1 Allowed Conduct

The user agrees to use the platform ethically, legally, and in accordance with these terms.

5.2 Conducts Explicitly Prohibited

The user is prohibited from:

Using the platform for illegal purposes, including but not limited to: automations for committing fraud, sending spam, distributing messages to contacts without proper consent, phishing, fraud or any criminal activity
Violating third-party intellectual property rights
Transmitting viruses, malware, or malicious code
Interfering with the operation of the platform or attempting to access unauthorized systems
Creating fake accounts or using third-party identities without authorization
Reverse engineering, decompiling, or attempting to extract source code
Using the platform to harass, threaten, or cause harm to others

5.3 Disclaimer of Liability for Third-Party Actions

The Siders AI LTDA expressly disclaims any liability for:

Improper use of the platform by third parties
Illegal actions carried out by users utilizing the services
Damages caused to third parties resulting from misuse of the platform
Violations of third-party rights committed by users
Consequences of poorly implemented automations or those used for fraudulent purposes

The user assumes full civil and criminal responsibility for acts performed through the platform.

6. Intellectual Property

6.1 Company Rights

All intellectual property rights over the platform, including codes, algorithms, design, and brand, belong exclusively to The Siders AI LTDA.

6.2 License of Use

The user is granted a limited, non-exclusive, and revocable license to use the platform in accordance with these terms.

6.3 User Content

The user retains ownership over the content inserted into the platform, granting the Company a license for necessary processing to provide services.

7. Privacy and Data Protection

7.1 Privacy Policy

The processing of personal data is governed by the specific Privacy Policy, an integral part of these terms.

7.2 Compliance with LGPD

The Company commits to complying with the General Data Protection Law (Law 13.709/2018) and applicable regulations.

7.3 User Responsibility

The user is responsible for:

Obtaining necessary consents for sharing third-party data on the platform
Ensuring they have legal authorization for the processing of the inserted data
Informing data subjects about the sharing of their data with the platform

7.4 Rights of Data Subjects

The Company will assist the user in complying with the rights of data subjects provided in the LGPD, upon formal request and appropriate identification.

8. Confidentiality

8.1 Confidential Information

Both parties commit to keeping confidential information exchanged during the use of the platform confidential.

8.2 Exceptions

Information that becomes public through legitimate means or that must be disclosed by legal determination is not considered confidential.

9. Availability and Maintenance

9.1 Service Availability

The Company will make its best efforts to keep the platform available 24 hours a day, 7 days a week.

9.2 Scheduled Maintenance

Scheduled maintenance will be communicated at least 24 hours in advance, preferably during low-traffic hours.

9.3 Emergency Interruptions

The Company is not responsible for emergency interruptions necessary for the security or stability of the platform.

10. Plans and Payments

10.1 Plan Modalities

The platform offers different plan modalities, with specific functionalities and limits detailed at the time of contracting.

10.2 Payment Methods

10.2.1 Payment for services is processed exclusively through credit card.

10.2.2 Payment processing is performed by Stripe, a company specializing in payment solutions, which meets the highest security standards in the industry (PCI DSS Level 1).

10.2.3 The Company does not store credit card data on its servers, and all financial information processing is carried out through Stripe's secure infrastructure.

10.2.4 The user agrees to Stripe's service terms applicable to payment processing.

10.3 Billing

Charges are automatically billed according to the frequency of the contracted plan, being debited on the due date.

10.4 Cancellation and Refund Policy

10.4.1 The user can cancel their subscription at any time through the platform.

10.4.2 Cool-off Period: Cancellations made within 7 (seven) days after contracting guarantee full refund, as per the right of regret provided in the Consumer Protection Code.

10.4.3 After the Cool-off Period: Cancellations made after 7 days of contracting do not entitle the user to a proportional refund for the unused period, with access to services maintained until the end of the current billing cycle.

10.4.4 In exceptional cases, at the discretion of the Company, a proportional refund may be granted.

10.5 Default

Failure to make payment by the due date will result in automatic suspension of access to services until regularization.

11. Limitation of Liability

11.1 General Limitations

11.1.1 The Company’s total liability, for any reason and regardless of the form of action, will be limited to the amount actually paid by the user in the 12 (twelve) months preceding the event that gave rise to the claim.

11.1.2 Exceptions to Limitation: This limitation does not apply to:

Cases of willful misconduct or gross negligence of the Company
Proven moral damages caused directly by the Company’s action
Violations of personal data due to the Company's negligence
Situations where the limitation is considered abusive by the Consumer Protection Code

11.2 Exclusions of Liability

The Company is not liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Interruptions caused by third parties or force majeure
Improper use of the platform by users