Cookie Policy
Version 1.1 – Last updated: June 19, 2026
The Siders AI LTDA
CNPJ: 52.186.530/0001-70
1. What Cookies Are
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you access a website. They allow the site to recognize your device on future visits, remember your preferences, and improve your browsing experience.
In addition to conventional cookies, we use similar technologies such as web beacons, tracking pixels, and local storage (localStorage/sessionStorage). In this policy, all of these mechanisms are collectively referred to as "cookies".
2. Who Is Responsible for the Cookies
The controller of the cookies collected directly by Pandle is:
The Siders AI LTDA
E-mail: dpo@usepandle.com
Data Protection Officer (DPO): Leonardo Jacomussi
For third-party cookies and similar technologies (e.g., analytics and monitoring), each provider is responsible for its own mechanisms. We indicate the relevant providers in the sections below.
3. Which Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are indispensable for the functioning of the website and platform. They do not require consent, as they are essential for providing the requested service.
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
__session, better-auth.* | Pandle / Better Auth | Maintain authenticated session and account security | Session/variable |
NEXT_LOCALE | Pandle | Store selected language preference | 1 year |
theme | Pandle | Store theme preference (light/dark) | 1 year |
cf_clearance | Cloudflare | Security and bot protection | 1 year |
c15t_* (consent) | Pandle / c15t | Record consent choices | up to 18 months |
3.2 Functional Cookies
Cookies that improve the functionality and customization of the site, but are not strictly necessary. They require consent.
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
pandle_prefs | Pandle | User interface preferences | 6 months |
3.3 Analytical Cookies
These allow us to understand how visitors interact with the site, helping improve the experience. The data collected is anonymized or pseudonymized. They require consent.
| Name (examples) | Provider | Purpose | Duration |
|---|---|---|---|
ph_*, ph_phc_*_posthog | PostHog | Product metrics and browsing events | variable |
| Local storage for replay/tracing | Sentry | Technical monitoring (only with consent) | variable |
Note: loading non-essential analytics/monitoring depends on consent for cookie categories.
3.4 Marketing and Third-Party Cookies
Currently, we do not enable advertising/remarketing cookies by default in the production app. If this category is enabled in the future, this policy will be updated with the corresponding cookie names, providers, and purposes.
4. Legal Basis for the Use of Cookies
| Category | Legal Basis (LGPD) | Reference |
|---|---|---|
| Strictly necessary | Performance of contract (Art. 7, V) | Essential for the contracted service |
| Functional | Consent (Art. 7, I) | Obtained via banner on first visit |
| Analytical/measurement | Consent (Art. 7, I) | Obtained via banner on first visit |
| Marketing | Consent (Art. 7, I) | Obtained via banner on first visit |
In accordance with the GDPR (General Data Protection Regulation of the European Union), consent for non-essential cookies must be:
- Freely given – granted without coercion
- Specific – by cookie category
- Informed – with access to this policy
- Unambiguous – by a clear affirmative action (no pre-checked boxes)
5. How to Manage Your Cookies
5.1 Consent Banner
On your first visit to the site, we display a cookie banner with the options:
- Accept all – enables all categories
- Decline – enables only strictly necessary cookies
- Customize – allows you to choose categories individually
You can change your preferences at any time by accessing the cookie settings in the site footer.
5.2 Browser Settings
You can also control or delete cookies directly through your browser:
- Google Chrome: Settings → Privacy and security → Cookies
- Mozilla Firefox: Settings → Privacy and Security → Cookies and site data
- Safari: Preferences → Privacy → Cookies
- Microsoft Edge: Settings → Privacy, search, and services → Cookies
Attention: Disabling strictly necessary cookies may prevent the platform from functioning properly, including access to your account.
5.3 Third-Party Opt-out
- PostHog: management via Pandle's banner/consent center.
- Sentry (measurement): management via Pandle's banner/consent center.
6. International Data Transfer
Some of the cookie providers listed in this policy are located outside Brazil:
| Provider | Country/region | Safeguards |
|---|---|---|
| PostHog | European Union (EU cluster) | Standard Contractual Clauses (SCCs) |
| Sentry | European Union / United States | Standard Contractual Clauses (SCCs) |
| Cloudflare | United States | Standard Contractual Clauses (SCCs) |
These transfers are carried out in compliance with Art. 33 of the LGPD, with appropriate safeguards to ensure a level of protection equivalent to that established by Brazilian law.
7. Cookie Data Retention
| Category | Maximum retention period |
|---|---|
| Strictly necessary | Until session ends or 1 year |
| Functional | 6 months after last interaction |
| Analytical/measurement | Up to 2 years (per provider) |
| Marketing | Not applicable currently |
Consent data (record of when and what the user accepted) is retained for 18 months for compliance evidence purposes, as required by ANPD.
8. Data Subject Rights
Regarding the processing of data via cookies, you have the right to:
- Access which cookies we collect and how we use them
- Withdraw consent at any time, without affecting activities carried out previously
- Request deletion of data collected by cookies
- Obtain portability of your data
To exercise any of these rights, contact us at dpo@usepandle.com or access our data deletion page.
9. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in the technologies we use or legal requirements. We will notify substantial changes by:
- Warning banner on the site
- E-mail to registered users
We recommend reviewing this page regularly. The last updated date is indicated at the top of the document.
10. Contact
Questions or requests related to cookies:
Data Protection Officer (DPO):
Leonardo Jacomussi
E-mail: dpo@usepandle.com
Data deletion request: usepandle.com/legal/data-deletion
Electronic document valid without the need for a physical signature
Pandle - All rights reserved © 2026