Refund and Cancellation Policy

Version 1.0 – Last updated: May 31, 2026

The Siders AI LTDA
CNPJ: 52.186.530/0001-70

1. Objective

This Policy defines the rules, deadlines, and procedures applicable to refunds and cancellations of Pandle subscriptions ("Platform"), provided by The Siders AI LTDA ("The Siders AI", "we"). The document aims to ensure transparency and compliance with the Brazilian Consumer Protection Code, art. 49.

2. Right of Withdrawal

The user may exercise the right of withdrawal within 7 (seven) consecutive days from the:

  • date of purchase, for one-time charges; or
  • date of the start of the first subscription, for recurring plans.

Within this period, The Siders AI will refund 100% of the amount paid.

2.2 How to Request

The request must be made by the account holder, via:

It is essential to indicate:

  1. Full name and registered email;
  2. Transaction or invoice number;
  3. Reason (optional).

After receiving all the information, the refund is processed within 7 business days to the same payment method (Stripe). The effective credit period depends on the card issuer.

3. Policy after the 7th Day

No refunds of any amount paid after the deadline described in item 2, regardless of the reason, including:

  • Dissatisfaction with features;
  • Lack of use;
  • Closing of campaigns;
  • Deactivation or deletion of the account.

4. Cancellation of Subscriptions

4.1 Monthly Subscriptions

  1. The user can cancel the recurring charge at any time, without fees.
  2. Access to the Platform remains active until the end of the already paid cycle.
  3. No proportional (pro-rata) refund will be made for the remaining period.

4.2 How to Cancel

  • Go to Settings → Subscription → Cancel Plan or send an email to support@usepandle.com.
  • The cancellation is confirmed immediately; no new charges will be made.

5. Method and Deadline for Refund

  • All refunds are processed exclusively through Stripe for the card used for the purchase.
  • After approval, The Siders AI sends a refund instruction within 7 business days; banking timelines may vary.

6. General Provisions

  1. The attempt of abusive use (e.g., repeated refund requests on multiple accounts) may lead to suspension or termination of the account, without a new refund.
  2. This Policy integrates our Terms of Use. In case of conflict, the more specific rule will prevail.
  3. The Siders AI reserves the right to change the Policy, notifying users at least 15 days in advance via email or notice on the Platform. Changes do not affect charges already made.

7. Contact

Questions or requests:

  • General Support: support@usepandle.com
  • Billing & Refunds: support@usepandle.com
  • Address: 10a Avenida Paulista, 1106, Room 01 Floor 16 - Bela Vista, São Paulo - SP, 01.310-914
  • Service Hours: Monday to Friday, 9 AM – 6 PM (UTC-3)